Liquid
Mobile Menu

Last modified: December 2023

Privacy Policy

Overview

TL;DR: we don’t sell any of your data, and most of the data collection is done when you set up your account.

GetLiquid.io (“Liquid” or “we”) respect your privacy and are committed to protecting it through our compliance with this privacy policy (this “Policy”). This Policy describes:

The types of information we may collect or that you may provide when you download, register with or use the Liquid application downloadable to your mobile device (the “App”).

Our practices for collecting, using, maintaining, protecting and disclosing that information.

This Policy applies only to information we collect on the App and in email, text and other electronic communications sent through or in connection with the App. This Policy DOES NOT apply to information that: We collect offline or on any other Liquid apps or websites, including websites you may access through the App. You provide to or is collected by any third party (see Third-Party Information Collection).

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, register with or use the App. By downloading, registering with or using the App, you agree to this Policy. This Policy may change from time to time (see Changes to This Policy). Your continued use of the App after we revise this Policy means you accept those changes, so please check this Policy periodically for updates.

Information We Collect and How We Collect It

We collect information from and about users of the App directly from you when you provide the information to us and automatically when you use the App.

2.1 Here is the user information we collect:

  • Step 1
  • Step 2

We collect information from and about users of the App directly from you when you provide the information to us and automatically when you use the App.

2.2 Information You Provide to Us

When you download, register with or use the App, we may ask you to provide information:

  • By which you may be personally identified, such as your name, postal address, email address, telephone number, social security number, birth date, financial information or any combination of information that could be used to identify you (“personal information”).
  • That is about you but individually does not identify you, such as:
    • Information that you provide by filling in forms on the App. This includes information provided at the time of registering to use the App. We may also ask you for information when you report a problem with the App.
    • Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.
    • Your responses to surveys or questions that we might ask you to complete.
    • Details of transactions you carry out through the App.

2.3 Automatic Information Collection

When you download, register with or use the App, it may use technology to automatically collect:

  • Usage Details. When you access and use the App, we may automatically collect certain details of your access to and use of the App, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through the App.
  • Device Information. We may collect information about your mobile device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information and the device’s telephone number.
  • Stored Information and Files. The App also may access metadata and other information associated with other files stored on your device. This may include, for example, device logs or device usage metadata information.

Location Information. The App collects coarse real-time information about the location of your device and its IP address while the App is in use. The App will collect and store a user’s location info through several different analytics tools. Liquid will not share a user’s location information with third parties, and will instead use the location information we collect to provide more relevant data to the user and to generally enhance our understanding of our user base.

2.4 Information Collection Tech

The technologies we use for automatic information collection may include:

  • Cookies (or mobile cookies). A cookie is a small file placed on your mobile device. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your mobile device. However, if you select this setting you may be unable to access certain parts of the App.
  • Web Beacons. ages of the App and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that may permit Liquid, for example, to count users who have visited those pages or opened an email and for other related App statistics, as well as recording the popularity of certain App content and verifying system and server integrity.

2.5 Third-Party Information Collection

When you use the App or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:

  • App store and platform providers.
  • Analytics companies.
  • Banking and financial partners.

These third parties may use tracking technologies to collect information about you when you use the App, including tools, like Mixpanel, Google Analytics, SegementIO, Bugsnag, Instabug, Firebase, LiveChat, Facebook SDK and OneSignal. The information they collect may include analytics information, device information and location information, as well as your email address.

In addition, all bank account information is processed directly by our third-party providers. We do not process, record or maintain your credit card or bank account information, or your social security number (if your social security number is required). You should familiarize yourself with the privacy policies of our financial service providers.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Your Choices About Our Collection, Use and Disclosure of Your Information.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to:

  • Provide you with the App and its contents and any other information that you request from us.
  • Facilitate your activities with respect to the App.
  • Contact you regarding administrative issues, such as questions about a specific request or otherwise respond to your comments or requests.
  • Verify and authenticate your identity, to help us ensure that the individuals who use the App are who they claim to be.
  • Prevent, detect, mitigate, and investigate fraud, security breaches, and potentially prohibited or illegal activities.
  • Help us operate the App.
  • Deliver notices regarding your account.
  • Comply with IRS requirements and for tax reporting purposes.
  • Provide you with information, such as notices of investment opportunities via the App or updates concerning investments that you have participated in.
  • Send you information we believe is relevant to you, such as news, bulletins, marketing materials, or other information.
  • Enforce this Policy and the Terms.
  • Conduct user surveys and questionnaires.
  • Comply with applicable law.

We use aggregated information to analyze the effectiveness of the App, to improve the App, and for other similar purposes. In addition, from time to time, we may undertake or commission statistical and other summary analyses of the general behavior and characteristics of users participating in the App, and may share aggregated information with third parties. We may collect aggregated information through features of the software that supports the App, through cookies, and through other means described in this Policy.

To enable us to better understand the characteristics of our investors and/or to provide services tailored to your needs, we may combine your personal information with certain automatically-collected information that would not otherwise be personally identifiable. If we combine or link any automatically-collected, non-individually identifiable information with your personal information, the resulting combination will be treated as personal information under this Policy.

Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information without your explicit consent. We may disclose personal information that we collect or that you provide to our subsidiaries, which may use the personal information in a manner consistent with this Policy. We may disclose aggregated information about our users or information that does not identify any individual or device, without restriction:

  • To our subsidiaries and affiliates, which may use the aggregated information we share in a manner consistent with this Policy.
  • To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep such aggregated information confidential and use it only for the purposes for which we disclose it to them.
  • In the event of a transaction or proposed transaction involving the transfer of substantially all of the assets of Liquid or one or more of its businesses to another entity, whether an affiliate or a third party, or in connection with a bankruptcy, we may share aggregated information in the diligence process or to otherwise facilitate the transaction, and with individuals assisting in the transaction or in connection with a bankruptcy. Any aggregated information may also be one of the transferred assets as part of the transaction or bankruptcy.
  • To the extent we reasonably believe we are required to do so by law or to comply with any legal or regulatory requirement or request, or to protect against fraud, illegal activity, to otherwise protect Liquid from liability.
  • If we believe it is necessary or appropriate to protect the rights, property or safety of the App’s users, any third party or Liquid.

Your Choices

We strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of your information.

  • Tracking Technologies. You can set your mobile device to refuse all or some mobile cookies, or to alert you when cookies are being sent by logging into the App and visiting your account profile page. If you disable or refuse cookies or block the use of other tracking technologies, some parts of the App may then be inaccessible or not function properly.
  • Location Information. You can choose whether or not to allow the App to collect and use real-time information about your device’s location by logging into the App and visiting your account profile page. If you block the use of location information, some parts of the App may then be inaccessible or not function properly.

In general, you may browse the App without providing personal information. However, if you choose not to provide certain personal information through the App, we may not be able to provide certain services or process certain of your requests. You will not be able to become an investor or use all of the features that we offer through the App. Depending on the functionality associated with the App feature you are using, you may be able to update or delete certain of your personal information on the App. Accordingly, at your request, we will take reasonable steps to remove your personal information from our databases. However, please note that:

  • We may not be permitted to delete your personal information completely, due to IRS and regulatory reporting requirements, investments on the App and the rights thereof, and data backups and records of deletions.
  • If you request deletion of your personal information, you may be unable to use certain features of the App.
  • Certain of your personal information may remain in our databases following the deletion of your account.
  • You may not remove de-identified, anonymous, or aggregate data from our databases.
  • Any deletion requests may be sent to support@getliquid.io

If you no longer wish to receive marketing emails from us, you can opt out of these communications by logging into the App and visiting your account profile page or by contacting us at support@getliquid.io. Please understand that you will not be allowed to opt-out of transactional notices or other legal and related notices concerning your relationship to the App or your account.

Accessing and Correcting Your Personal Information

You can review and change your personal information by logging into the App and visiting your account profile page. You may also send us an email at support@getliquid.io to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Links To Other Sites

This Policy applies only to information collected on the App or in emails, texts and other electronic communications sent through or in connection with the App. The App may contain links to other sites that are not owned or controlled by Liquid. Liquid is not responsible for the privacy practices of such other sites, and we encourage you to be aware when you leave the App and to read the privacy statements of each and every site that collects your information.

Your Privacy Rights

8.1 Your Rights Across the United States

As a user in the United States, you have the right to request and obtain, free of charge, once a year, a list of any third parties to whom we have disclosed your personal information, if any, for their direct marketing purposes during the prior calendar year. This includes the types of personal information disclosed to those parties. However, rest assured that we do not share your personal information with third parties for their direct marketing purposes.

8.2 Handling of “Do Not Track” Signals

The App currently does not respond to “Do Not Track” (“DNT”) signals and operates as described in this Policy regardless of whether a DNT signal is received. If this approach changes in the future, we will update this Policy to provide details on how we handle such signals.

Data Security

We have implemented commercially-reasonable security systems designed to prevent unauthorized access to or disclosure of personal information. We take reasonable steps to secure and safeguard this information against loss, theft, and unauthorized use, disclosure, or modification. However, please be aware that while we strive for high security standards, no system is entirely immune to risks. By using the App and submitting personal information, you acknowledge and accept these inherent risks.

Data Retention

We retain your personal information for as long as reasonably necessary for the purposes described in this Policy, as required by law, or as long as we have a legitimate business need in connection with your account. This includes purposes such as tax, legal, accounting, or other requirements. The longer duration of these conditions determines the retention period.

Changes to This Policy

We reserve the right to update or modify this Policy at any time. Any changes made will become effective upon their posting on the App. Besides posting the changes on the App, we will notify you of these changes through an in-App alert the first time you use the App after the modifications have been made.

Contact Information

If you have any questions about this Policy, the practices of the App or your dealings with the App, please contact us at:

The Invision Group, INC (Liquid)

14201 Turkey Foot Rd

Gaithersburg, MD 20878

Email: support@getliquid.io